Frequently Asked Questions

Got questions? We've got answers. Check some of the most commonly asked questions below. If there's anything missing, feel free to contact us with any questions you may have!

Signing Up

Do I need a credit card to sign up?

Nope! No credit card is required to get started. If you decide you like us, you can update your payment info right from our website.

How long is the trial?

Each plan offers a full 14-day trial.

Is the trial limited in any way?

Nope! If you do decide, however, to start direct mail campaigns or skip trace from the app during your trial period, you will need to add payment info. The free trial only covers the subscription fee.

Pricing

Can I change my billing cycle?

Of course! Just contact us and we can help you out.

How much do I save by going on an annual plan?

Check out our pricing here, however, currently we're giving 2 months free if you hop on an annual billing plan.

How am I charged for skip tracing, mailing, etc.?

Your subscription payment will be due monthly. For any additional skip traces/mail sent, you will be billed as soon as they occur. You will receive an invoice in your email any time you are billed.

Can I change my email/password?

Totally! This can be done at any time from your account settings inside the app.

How do I downgrade/upgrade my plan?

Simply head over to your account settings on our website, and you can downgrade or cancel whenever you'd like. Do note, however, that if you are above the property limit for your new plan, you may be asked to delete a few before downgrading.

Direct Mail

How many pieces of mail can I send a month?

There's no limit! Send as much as you like for the same low price. Your mail price will be set according to your plan.

How do sequences work?

Sequences allow you to combine direct mail templates (or even other sequences!) into a complex direct mail marketing campaign. You may want to start off with a letter, then send a postcard, then a street view postcard, and finally, an offer. Sequences allow you to do just that - with your own templates, customizable delay periods between mailings, and even custom repetition schedules.

How many mailers can I put in a sequence?

Sequences can contain an unlimited amount of mailers.

I'd like to create an HTML template. What are the guidelines?

When editing HTML, please ensure the following things are done to ensure the best fit:

  • - Use absolute positioning
  • - Use a width of 1875px and height of 1275px
  • - Use inline styles rather than external stylesheets
  • - Link to font assets from a CDN
Making sure you do all of the above should keep your template looking great. Use our preview image to get an accurate view of what your mail will look like.

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